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Information
These conditions regulate the purchase of products through the LAVA website.
For any questions related to orders, shipping or returns, customers may contact LAVA through the contact channels available on the website.
Placing an order implies acceptance of these purchase conditions.
Products
LAVA offers a collection of beach essentials inspired by the Canary Islands, including Turkish towels, beach bags and pouches.
All products are made and presented trying to reflect as accurately as possible the photographs and descriptions shown on the website. However, slight variations in color, texture or finish may occur due to:
- lighting conditions in photography,
- screen settings and display differences,
- stonewashed or garment-dyed processes,
- and the natural characteristics of the fabric.
These small variations are part of the nature and aesthetic of the product.
Prices
All prices shown on the website are displayed in euros (€).
Prices include VAT whenever legally applicable.
LAVA reserves the right to modify prices, promotions or products at any time.
Payment methods
Payments can be made through:
- Credit or debit card
- Other payment platforms enabled on the website
All payments are processed through secure payment platforms.
Shipping
Shipping areas
LAVA ships both nationally and internationally depending on availability.
Processing times
Orders are usually prepared within 1 to 5 business days.
During launches, promotions or special campaigns, preparation times may be slightly extended.
Delivery times
Delivery times depend on the destination and selected shipping company.
LAVA is not responsible for delays caused by:
- logistical issues,
- weather conditions,
- customs procedures,
- high-demand periods,
- or circumstances beyond the brand’s control.
Shipping costs
Shipping costs will be displayed before completing the purchase depending on shipping method and destination.
Returns
Right of withdrawal
Customers have the right to request a return within 14 calendar days from receiving the order.
To do so, customers must first contact customer service via email including:
- order number,
- full name,
- item to be returned and reason for return.
Return conditions
Products must be returned:
Unused, in perfect condition, and with their original packaging.
LAVA reserves the right to reject returns for products showing signs of use, washing, damage or improper handling.
Return shipping costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake made by LAVA or a defective product.
Refunds
Once the returned product has been received and inspected, the refund will be processed using the same payment method used for the purchase.
Refund processing times may vary depending on the customer’s bank.
Defective products or issues
If the customer receives a defective or incorrect product, they must contact LAVA within a maximum of 48 hours from receiving the order.
In these cases, LAVA will assume the costs related to the issue and offer:
- replacement,
- exchange,
- or refund,
depending on the situation.
Product availability
All orders are subject to product availability.
In the event of stock unavailability after an order has been placed, the customer will be informed as soon as possible and the corresponding refund will be issued.
